For Wallapop, security is a priority. We work every day to make Wallapop a safe platform and we continue to seek the best security tools for our users.
Wallapop offers a secure login with 2-step verification. For more information about the 2-step verification you can check: Two-step verification on Wallapop.
Wallapop reviews all items that are uploaded to the platform in order to maintain a catalog in accordance with the publication and community standards. For more information about how and what you can publish on Wallapop you can check What can I do to publish a good ad? and What content is not allowed on Wallapop?
Your personal data is always protected on Wallapop. To reinforce your security, we recommend that you never proactively share personal information (email, phone,...) with any Wallapop user and that you keep all conversations within the Wallapop chat.
Intermediation in transactions
Wallapop Shipping allows you to pay for your purchases and collect your sales securely without leaving Wallapop. The entire process of purchase, shipping and subsequent payment is done on the platform. No need to make payments outside Wallapop or share your personal information, we take care of everything!
Your money is always safe on Wallapop. Once you have made a payment the money is blocked until the package is delivered and you confirm that everything is correct. At that moment the payment is released to the seller and he receives it in his Wallapop wallet.
Access to disputes
If the product received does not conform to what was agreed with the seller or is defective you have the option to open a dispute to the seller within 48 hours after the package is updated as "Delivered". For more information on how disputes and return policy works, please see: Manage a dispute.