At Wallapop we have added the option of shipping with a new carrier: Boyacá.
Terms of service
- The service is only available in mainland Spain.
- The maximum weight for shipments with Boyacá is 30 kg and the sum of the measures (length+width+height) cannot exceed 150 cm and the maximum measure cannot exceed 100 cm.
- At the moment only the delivery and collection service is available at a Boyacá point (pharmacies, tobacconists,...) which can be consulted in the app at the time of purchase and sale.
- The delivery time is 4 working days.
- The price for the service is:
How it works
- The buyer makes the purchase following the process from Wallapop Shipping by selecting pickup at a point (on the map you must select a point Boyacá) and the seller accepts the sale.
- The seller has 5 calendar days to drop off the package at a point in Boyacá. You will receive the tracking code in the app and you will also receive an email with the label. It is not necessary to print the label.
- Once the package is delivered at a Boyacá point, within 4 working days Boyacá drops it off at the pickup point selected by the buyer.
- Once at destination, the buyer has 10 calendar days to pick up the package. To pick up the package, the buyer will have to show the PIN code received by mail.
- Once collected, the buyer has 48 hours to check the package. For more information in case the product is defective or different from the one offered you can consult: How do I open a dispute to the seller? and Respond to a dispute.
In the event that the buyer does not pick up the package within the established period (10 calendar days) the package will be returned to the point of origin for the seller to pick it up. The seller has 10 calendar days to pick up the package, if not, it will be sent to a warehouse in Boyacá and the money will be returned to the buyer.