If you can't access your account, it may be for one of these reasons:
- You are logged into an old profile or have opened a new profile on Wallapop.
To recover your profile, you must access your correct account. To do this, you must close the open session and log in with your usual email. Once done, you should see your chats, your ratings and your products.
- You are entering your email or password incorrectly.
Check that the email you are entering is the one you have registered with Wallapop. You can also check the article I forgot my password to solve the problem.
- You are entering incorrectly the code received by SMS for the two-step verification.
Check that the code you are entering is correct and is the most recent one. For more information on two-step verification you can review the article Two-step login verification.
If you are unable to retrieve your profile, please contact us using the button below so we can help you.
Have more questions?