Home pickup service using Seur is available for sellers located in Spain, except for the Canary Islands, Ceuta and Melilla.
The shipping code will have this format: WALLAXXXXXXXXXX.
This service only implies a cost for the seller. The cost will be € 2.25 (for all weight ranges) and will be discounted from the sale price, once the payment is made.
The maximum weight of the shipment is 30kg. Regarding the size, if it is packed in a box, the sum of the length, height and width cannot exceed 210cm. On the other hand, the length cannot exceed 120cm. Remember also that the minimum measurements for the package are 15x10cm.
To use the service, the buyer must send an offer, using the blue button at the top of the chat with the seller and select the home delivery option, it is not possible to make a delivery with home collection and delivery to an office . Nor is it possible to use this service from the "Buy now" option that appears in the advertisements.
The seller must accept the offer, which he will receive both in the chat and in the "Shipping / Transactions" section of the main menu, choosing the home collection. Once the offer is accepted, a tracking code will be generated.
The seller will need to review the pickup day and download and print the shipping label upon receipt. In the event that you cannot print the label, check out this article: I can’t print the Seur label.
Both seller and buyer can follow the course of the shipment in the application.
After Seur has picked it up, the buyer will receive it in approximately 48 business hours. Once received, and after the deadline that the buyer has to claim a possible problem (48h), the seller will automatically receive the transaction money in their wallet. If you still do not have the wallet, you must update the app.
Keep in mind that each shipping code is intended to send a single item, it is not possible to divide or group shipments.