Home pickup service using Seur is available for sellers located in Spain, except for the Canary Islands, Ceuta and Melilla. In case your question is related to the bulky items pick up service, please check the following article: Selling bulky products.
This service only implies a cost for the seller. The cost will be € 2.25 (for all weight ranges) and will be discounted from the sale price, once the payment is made.
The maximum weight of the shipment is 30kg for national shippings and 20kg for international shipping (Italy and Portugal). Regarding the size, the limits depending on the service offered by the carrier. You can check the limits in this article: Size and Weight.
To purchase a product, the buyer must use the "Buy" button that appears in the ad and select the home delivery option, it is not possible to make a shipment with home pickup and delivery in an office.
The seller must confirm the shipment, choosing home pick-up, choosing the home collection. Once the shipment request is confirmed, a tracking code will be generated.
The seller will need to review the pickup day and download and print the shipping label upon receipt. In the event that you cannot print the label, check out this article: I can’t print the Seur label.
Both seller and buyer can follow the course of the shipment in the application.
After Seur has picked it up, the buyer will receive it in approximately 2 business days. Once received, and after the deadline that the buyer has to claim a possible problem (48h), the seller will automatically receive the transaction money in their wallet. If you still do not have the wallet, you must update the app.
Keep in mind that each shipping code is intended to send a single item, it is not possible to divide or group shipments.