First of all, if it is an order was made through our payment and shipping system, please open a dispute through the chat with the seller. In this article you will find more information: Open a dispute.
If the payment and shipping has not been made through Wallapop, below you can see the steps to follow depending on the type of scam:
- If you have been contacted by a user and you suspect that they are trying to scam you, check the following tips to make sure: How do I identify a possible scammer?
- If the payment was made through PayPal not using Wallapop's Shipping service and you did not choose the option to send money to a family member or friend, you can open a claim through the site's Resolution Center. If the seller is not responsible or does not prove that they have sent the product, PayPal may resolve the case in your favor and will refund the amount paid. Clicking the following link you will find more information: PayPal Resolution Center.
- If you have made the payment through Bizum, we recommend you go to your bank so that they can inform you about the possible ways of claiming.
- If you made a bank transfer or paid through an internet portal, you should file a complaint with the police as this payment method does not offer guarantees. Collect all the possible data about the fraudulent user (conversation, link to the profile, etc.) to make the management easier and more agile and indicate the email linked to your Wallapop account.
In the event that you make a complaint, we will help the authorities as much as we can.
For future occasions, we advise you to use the Wallapop payment and shipping system, so that your transactions are always protected.