Some general guidelines to help you stay safe online:
1. Do not leave the screen of your device unprotected
Screen locks allow you to protect your devices so that no one can use them without your permission.
2. Delete your cookies
Cookies store information that is stored by your web browser. Each time you visit a website, it places a cookie in your browser. This helps the site remember you, your preferences, your account, and the ads you see, among other things. They are a gateway to your personally identifiable information, and anyone who has them can access your accounts. Cybercriminals can use your cookies to learn more about you and take advantage of your private data, so they will try to steal them. The easiest way to protect yourself from cookie theft is to delete them.
3. Beware of phishing scams
At first glance they may look like official messages or web pages, but they are actually scammers sending these messages in an attempt to steal your account or bank details. For more information see: How can I identify suspicious and phishing behavior?
If you think someone is trying to scam you, report them so we can continue to make Wallapop a safe place.
4. Check the sender
Do not click on any link or download any attachment unless you know and trust the source. For more information see: How can I know if an email really belongs to Wallapop?
5. Do not click on suspicious links
Emails, private messages, social media posts and even SMS contain links nowadays. Hover your mouse over the link until a preview appears. You can then check these 4 classic warning signs:
🚨 The link is HTTP and not HTTPS.
🚨 The link contains typographical errors, such as www.walllapop.com instead of www.wallapop.com.
🚨 The link comes with an alarmist message such as Your payment did not go through or Your account has been breached.
6. Use two-factor authentication (2FA)
In Wallapop every time you log in from a new device we will ask you to perform this authentication. Although it may be annoying, you should know that this means that it will be more difficult for strangers to access your data. For more information see: Two-step verification at login.
7. Avoid free wireless networks
Free or public hotspots are common in airports, train or subway stations, hotels and other public places. These networks are insecure and are often exploited by cybercriminals. Connect to private networks whenever possible, especially when handling sensitive information.
8. Keep your devices and software up to date
Device manufacturers and software vendors often provide updates that address security risks and introduce new security protections.
9. Make sure your password is strong
To be a secure password use a combination of letters, capital letters, numbers and special characters. Do not use the same password for several websites and change it periodically.