To keep your account and the information it contains secure, we recommend reading through the following tips:
- The password you use for your Wallapop account should be distinct from those you use for other accounts, such as, for example, your email, bank account or social networks. This way, if one of your accounts is compromised, it’s less likely your Wallapop account will be affected too.
- Make sure your password has at least eight characters and try to use a combination of lower case and upper case letters, numbers and special characters (e.g. #, ?, $, !). Avoid using personal information such as your name, dates or addresses.
- We recommend installing a password manager. Password managers are a useful tool for storing and organising your passwords. Using one will make it easier for you to have unique and secure passwords for each of your online accounts.
- If you suspect the security of your account has been compromised, it’s good practice to immediately change your password and set a new one through the profile editing options, both in the app and on the website.
Verifying your information
Make sure your contact details are verified and up-to-date on your profile.
On Wallapop, you can verify your account through your email, phone or Facebook.
You can check if your details are verified in the + Info section of your profile.
Your personal data is completely confidential and will only be used for security reasons or when necessary to carry out a service. It will never be used for any reason other than that for which you have given us express consent. We will not share your email address or phone number with anyone.
Sharing personal information
Never share personal account details (email, phone, password...) via email, phone, Whatsapp or Wallapop chat. We will never ask you for personal information directly through these channels. For more information, consult: How do I know if an email is really from Wallapop?
Wallapop will never contact users through Whatsapp. If anyone does so pretending to be a Wallapop administrator/employee, be suspicious, do not continue with the conversation and report it.
For more information about what to do if you think someone has accessed your account, consult: What should I do if I think somebody has accessed my account?