If the shipment cannot be delivered to the recipient or a dispute is accepted, a return is made to the seller.
In what situations is a return processed?
If the package cannot be delivered to the requested address, after two delivery attempts, due to absence, refusal,... from the buyer a return is processed to the seller. The postal tracking code has the format DXXXXXXXXXXXXXXXX. For returns with Seur the code is the same.
If the buyer does not pick up the package at the Correos Office after 15 days, the package is returned to the seller. The postal tracking code has the format DXXXXXXXXXXXXXXXX. For returns with Seur the package will be 10 days in the pick-up point after it is returned. The tracking code for the return is the same as the sending code.
If the buyer opens a dispute and it is accepted, by the seller or by Wallapop, a return is also made to the seller. The tracking code is in the format LIXXXXXXXXXXXXXXX.
In the event that a package enters Customs due to misuse of the service, the return of the shipment to the seller will also be requested. However, in this situation, returns cannot be guaranteed and Wallapop cannot be held responsible.
Can I track my return?
The return will be delivered within 48-72 business hours. Both seller and buyer can follow up on the locators of the transport companies: Correos tracker / Seur tracker.
And what about my money?
Once the return is delivered, the buyer will receive the refund in the payment method used within 1-5 business days.