Everything you need to know about the activation and management of Mechanical Protection provided by NEAT Services.
How it works for buyers
Activate the service within 14 days following the purchase to submit requests for mechanical repairs in cases of breakdown.
Activate on time: Scan the QR code or access the link provided by the seller within the 14 calendar days following the purchase.
Upload your documents: Attach the bill of sale, vehicle registration document, and your ID or residence permit in the online form.
Service duration: 3 months from the moment your activation is validated.
Declare the breakdown before repairing: Before any repair, you must submit the request to Neat Services through the designated digital portal.
Progressive Maximum Amount:
From day 1 to 7 after Activation: 10% (€300).
From day 8 to 14: 25% (€750).
From day 15 to 30: 50% (€1,500).
From day 31 to 90: 100% (€3,000).
Number of requests: Only one request will be accepted during the term of the service.
How it works for sellers
Provide accurate details about your car so that the buyer can activate their 3 months of service.
Provide accurate details: Ensure that the selling price (between €5,000 and €100,000) and the vehicle details are complete and true.
Hand over the code: Share the QR code or activation link with the buyer after closing the sale.
Sell within 120 days: Complete the sale within 120 days from subscription to maintain validity.
Mechanical Protection Service
Information regarding cancellation rights and the nature of the service provided by NEAT Services.
Right of withdrawal: The seller has 14 calendar days from subscription to cancel the service and receive a refund, provided the vehicle has not been sold.
Loss of right: Upon selling the vehicle, the service is automatically transferred to the buyer and the right of withdrawal is lost.
Nature of the Service: It is an independent contractual service provided by NEAT Services. It does not constitute a policy, statutory protection, or remedy for non-disclosure.
Independence from Wallapop: Wallapop acts solely as a technological intermediary for payment processing. Technical management and liability correspond exclusively to NEAT Services.