To transfer the money to your bank account:
- Access your wallet from the app or web and you will find the Withdraw/Transfer to my bank button. If you have not yet verified your identity, the button will be disabled and you will see a message to verify your identity.
- Once you have verified your identity, you will be given the option to add a bank account if you have not yet registered one or a menu to select the amount you want to transfer (always equal to or less than the amount available).
- Once you confirm the transfer, you will receive the money within 2-5 working days.
In case there is an error with the bank account to which the withdrawal is made, the refund period is 5-10 working days.
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