If you want extra peace of mind about the condition of an item before enjoying it, you can add an optional 14-day insurance to select purchases on Wallapop. This coverage protects your item against hidden defects and faults that appear during use.
Please note that the insurance terms provided at checkout are what apply, and this article serves as a summary of those terms.
What the insurance covers
The insurance covers hidden faults and defects found when using the item. Your product is covered for 14 calendar days of real-world use to check that it works exactly as it should, with no unexpected surprises. If you discover a hidden defect or the item develops a fault during this period, you are covered for a free repair or refund.
Not included in the insurance:
Defects or faults already listed in the Wallapop advert.
Damage caused by the buyer.
Damage caused during shipping.
Issues detected within the first 48 hours of receiving the product (already covered by Wallapop Protection).
Normal wear and tear.
How to add the insurance to your purchase
If the item you are buying is eligible, you will see the option to add insurance during the checkout process. You will be able to review all policy documentation from Tillit before purchasing. It is not possible to add the insurance after the purchase is completed.
The amount paid for this insurance policy is non-refundable, unless the purchase of the product is canceled or not completed.
Start and end of the 14-day coverage
When you buy an item with shipping or locker delivery, it automatically benefits from Wallapop Protection. The 14-day insurance starts as soon as Wallapop Protection ends.
Wallapop Protection covers up to the first 48 hours after you receive the product. It gives you time to check that the item was not damaged in transit and matches the description. If an issue arises in those first 48 hours, you can open a dispute with Wallapop.
The 14-day insurance starts when Wallapop Protection ends: this happens when you tap "Everything's ok" or after the first 48 hours, whichever comes first.
How to file a claim
The 14-day insurance is distributed by our partner Tillit. Tillit Forsikring AS is a Norwegian insurance agency that distributes the policy and manages the entire claims process. The underlying insurer is AmTrust International Underwriters DAC.
If your item develops a hidden fault during the coverage period, you must manage the claim directly with Tillit:
Open the confirmation email you received from Tillit.
Click the link to access the Tillit claim portal.
Clearly describe the defect or fault.
Attach any requested evidence (such as photos or videos of the issue)
Tillit will review the case and communicate their decision, progress, or reimbursement details directly to you. Since Tillit entirely manages this insurance, Wallapop cannot review, approve, or modify any claims or coverage decisions.