Wallapop offers its Users an automated messaging service, powered by artificial intelligence (the ‘Virtual Assistant’), to assist them in resolving queries and to provide them with information about the operation of the platform, related products and services.
Wallapop strives to ensure the accuracy of the answers provided by the Virtual Assistant. However, Wallapop does not guarantee the accuracy, completeness or suitability of the information provided. It is recommended that Users verify the information with additional sources. In situations that require it, the User will be redirected to the most suitable communication channel.
The answers provided through the Virtual Assistant are solely and exclusively informative but are not binding for Wallapop.
In accordance with our Terms and Conditions, which are accepted by Users when registering in Wallapop and are accepted, again, when using the Virtual Assistant, Users agree, acknowledge and undertake to use the Virtual Assistant in a proper and respectful manner and in accordance with the law, morality and public order, as well as our Terms and Conditions. Furthermore, they agree to provide accurate and truthful information when interacting with the Virtual Assistant. Wallapop is not responsible for the consequences of Users providing incorrect or inaccurate information.
In addition to the above, we remind you that by using the Virtual Assistant, Users agree that Wallapop may collect and process certain personal data in accordance with our Privacy Policy.