Reviews are done after selling/buying a product on Wallapop. They can be done both from the app and on the Wallapop web.
There are two different review processes depending on whether the transaction has been made through Wallapop or outside Wallapop.
How to rate a transaction made from Wallapop?
We consider a transaction made through Wallapop as a transaction in which the Wallapop Shipping service or the in-person payment using Wallapop has been made.
- Once the buyer selects the All OK or after the 48 hour period to review the product has elapsed, the option to rate the product will appear in the chat for both users.
- Both buyer and seller will have to rate the experience by rating from 1 to 5 stars and allowing to leave a short review.
Both ratings will be registered in the profiles and will be visible to the rest of the users once the rating has been done.
How to rate a purchase/sale made outside from Wallapop?
When the seller marks the product as sold, a screen will be displayed where you can select the name of the user to whom the product has been sold and make your rating by giving a score from 1 to 5 stars and leaving a short review. Afterwards, the app will show a screen to the buyer from where he/she will be able to rate the experience with the seller, following the same procedure as the seller.
Both ratings will be registered in their profiles and will be visible to the rest of the users when both parties have rated. Keep in mind that if one of the two parties does not complete the review, neither of them will be published.
Remember that if you discard the review option, you will not be able to do it later on. We recommend that you rate all your transactions as it helps to increase the reliability of our community.
Is it possible to modify reviews?
As a general rule, and in order to maintain trust and transparency on the platform, we keep all our users' ratings published.
For this reason, it will not be possible to modify or delete reviews that other users have published about you. If you wish to edit a review you have made, you can request it through the contact button below. To do so, we will need you to provide us with the user name or the title of the ad you made the review about, as well as the new text to add (maximum 150 characters) and the number of stars (from 1 to 5).
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