When a transaction cannot be completed (expiration, cancellation, return, ...) you will receive a refund. Remember that now you have the option to choose where to receive your refund. For more information, please visit: Choose where you want to receive your refund
Once the refund has been processed:
- If you paid with the wallet, you will be able to use the money immediately.
- If you paid with card you will receive it in your account in about 10 business days (weekends do not count). Please note that if you have made the payment with a credit card, the refund may be reflected in the following monthly fee.
- If you paid with PayPal, you will receive it back within approximately 10 business days depending on the payment method used in PayPal (PayPal balance, debit or credit card, or bank account) and the processing times of each bank.
- If you paid with Apple Pay, you will receive it in your account within up to 10 business days (weekends do not count).
- If you paid with Google Pay, you will receive it in your account within up to 10 business days (weekends do not count).
- If you paid with Klarna, you will receive it in your account within up to 10 business days (weekends do not count).
Please note that in case of a mixed payment with the wallet, the money will be refunded to the corresponding payment method. For example, if you paid €20 with the wallet and €10 with a credit card, the refund will be made to each payment method respectively.
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