Articles 11 and 12 of the Digital Services Act (DSA) and Articles 22.1 and 22.2 of the General Product Safety Regulation (GPSR) require online platforms such as Wallapop to designate a single point of contact for matters related to the application of the DSA and product safety. This point of contact must enable direct communication with (i) users in the European Union and (ii) public authorities, including the European Commission, Member State authorities and the European Board for Digital Services.
User Point of Contact
Users may contact Wallapop regarding the DSA or product safety matters at:
dsa-poc@wallapop.com
Point of Contact for Public Authorities
Public authorities may contact Wallapop regarding the DSA or product safety matters through this form.
Point of Contact for Trusted Flaggers
Trusted flaggers designated under Article 22 of the DSA must submit their notices of illegal content via:
Report illegal content on Wallapop
Point of Contact for Out-of-Court Dispute Settlement Bodies
Out-of-court dispute settlement bodies designated under the DSA may contact Wallapop at:
dsa-poc@wallapop.com
Languages for Communication
Communications may be made in Spanish, English, Italian, or Portuguese. If necessary, we will work to accommodate communication in another language.
Other Inquiries
Please note that the above channels must be used only for matters related to the DSA or product safety.
To report content that violates our Terms and Conditions, use the “Report product” button available on each listing. More information is available in this article.
To report inappropriate behaviour by another user, see How to report a user on Wallapop.
To report illegal content, visit:
Report illegal content on Wallapop.
For any inquiry not related to the DSA, product safety, or the General Product Safety Regulation, please visit our Help Center and select the section that best fits your case.