If you receive a message stating that your account has been suspended when you try to log in to Wallapop, we recommend that you check your email for a message from info@wallapop.com with more details.
Why might my account have been suspended?
There are two possible reasons: either the ad contains an item that is prohibited on the platform, or it involves prohibited behavior.
The Prohibited Conduct Policy outlines the types of behavior that are not allowed on the platform. Here is a summary of some of the key prohibited conducts:
- Fraudulent or Illegal activity
- Offensive Speech & Hate Policy
- Adult or Obscene Conduct
- Spam
- Misuse of Features and Promotions
- Prohibited Profile Content
- Other Prohibited Conduct
The Prohibited Listing Policy outlines the types of items and services that are not allowed on the platform. Here is a summary of some of the key prohibited listings:
- Duplicate Listings
- Forbidden Products
- Insalubrious Products
- Virtual Goods
- Counterfeit and Intellectual Property
- Consumer Goods
- Drugs & Medical Products
- Incongruent Listings
- Animals and Animal Products
- Search/Buy
- Images
- Links and Publicity
- Weapons and Dangerous Products
- Adult or Obscene Content Policy
- Forbidden Service Policy
- Offensive Material
You can find more information in the Community Guidelines.
Do you think this is a mistake, or do you disagree with the decision?
If you believe your account has been suspended by mistake or you have evidence to show that the suspension is incorrect, the only way to regain access to your account is to appeal the decision.