What is a pre-authorization?
A pre-authorization is a temporary hold on funds by your bank while the seller confirms the sale. It is a common practice by banks that is done prior to the transaction to guarantee the availability of said funds.
When does a pre-authorization occur?
A pre-authorization occurs when you make a payment by credit card and the amount withheld is reflected on your bank or credit card statement as pending confirmation until the seller confirms or cancels the shipment.
If the pre-authorization is not confirmed, the funds will never leave your bank account.
When is a pre-authorization released?
A pre-authorization is automatically released when the sale is cancelled by the seller or expires because the seller has not accepted the sale.
The withheld funds will be available again within an estimated 3-10 business days, although this may vary depending on the bank. Therefore we ask you to be patient because sometimes it can take up to 30 days.
What if the seller accepts the purchase?
If the seller confirms the sale, the amount will be collected.
Sometimes it may appear that your account is double debited or double withheld, but the order is only charged once.
We advise you to always look up your refund on your credit card statement, as this is where you will be able to see when you have been refunded. If you look it up on your bank statement, depending on your bank, the amount withheld may appear as a refund or the withholding may disappear. Your bank will be able to confirm its status.
In addition, when registering a new bank card, a pre-authorization of 0.10€ is made, which will be cancelled and returned within 3-10 working days.
It is important to note that policies and deadlines for the return of bank pre-authorizations may vary from bank to bank. If you have any specific questions about a particular bank pre-authorization, it is recommend that you contact your bank for more information.
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