How to use the Help Center – Help Center

These are the fastest ways to find the help that you need:

Get answers in our Help Center

You can solve your doubts or find the solution to your problems checking our articles.

Below you can find the link to our most read articles:

Contact Wallapop

In case you continue having doubts, you can contact us by filling the forms that you will find in this link: Contact us.

If you are visiting our Help Center from the web, you will find a virtual assistant in the lower right corner that you can access to help you solve your questions in a more agile way.

I have already contacted Wallapop, how I see my request

To check and manage your current requests, you can do it from the app by following these steps:

Access the "You" section in the navigation bar.
At the bottom of the screen, you will find the "Need help?" section where you must access.
In this new screen:
- If your device is Android, you will find the "Current conversation" option at the bottom of the options.
- If your device is iOS, you will find the "Current conversation" option at the top of the screen.

If you are waiting for a reply from our team through the app, please do not log out to see our reply correctly.

If you have contacted us via web, you will receive our reply via email.

In some cases, you may be required to verify your email address when submitting a request.