Here are the reasons why a package may not have arrived:
- The package has been lost. In this case, there is a complaint period of 35 days after the package has been received. To review your case, please contact us by clicking on the button below.
- The package is on hold due to a problem with the delivery address. For more information, please see the article: On hold post office packages.
- The package could not be delivered and is being returned to the seller. To know the status of your shipment you can check the Correos item tracker / Seur item tracker. In this case, please contact us using the button below so that we can review the incident.
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