Please note that the shipment status may take a few hours to update on the app.
If after waiting for 24 hours the status has not been updated, contact us using the form that you will find below.
- If you are the buyer and you have received the product but the information is not updated, you can select the "Mark as received" option in the shipment tracking. Once you mark it as delivered, the chat will display the option to open a claim within 48 hours, in case the product is defective or different from what was offered or if it was broken in transit. For more information on how to open a dispute or a claim for breakage, see this article: How do I open a dispute to the seller? or Order damaged in transit.
- If you are the buyer and the package is listed as delivered but you have not received it, please refer to the article: The package has not arrived.
- If you are the seller and you have delivered the package to the carrier but it appears as "The deadline to deliver the package has expired" unfortunately your sale has been canceled by a technical error so you should contact us from the button below.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
Have more questions?