There are several reasons why Seur may not have picked up the package:
- Incorrect address. In case there is an error with the pickup address you entered and no delivery attempt has been made yet, you should cancel the transaction and not take the package personally to a Seur office.
- Unsuccessful pick-up attempt. In this case, check the application and access the Seur platform as a "guest user" to manage a new pickup.
- Seur incident. The carrier has not been able to pick up the package on the agreed date and time. In this case, please contact us to let us know your availability for the pickup.
In case of shipment with Method please contact them through this email firstname.lastname@example.org to schedule a new pick up.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
Have more questions?