Please note: Wallapop Envíos is only available in Spain
There are several reasons why Seur might not have picked up the package:
- There may have been a failed pickup attempt. In this case, check the application and access the Seur platform as a "guest user" to manage a new pickup time.
- It may be that there is an incident at Seur and they have not been able to pick up the package. In this case, contact us.
If there is an error with the pickup address, see this article: Incorrect pickup address
In case Seur does not pick up the package on the agreed day, please do not take it personally to a Seur office.
If you have doubts about the reason why they have not picked up the package, contact us from the button below so that we can help you find out what’s happened.
Have more questions?