If the order has been broken or damaged in shipment, you can open a claim through the screen Purchase status > What to do? > Open a dispute > Broken in shipping and provide the requested information.
Otherwise, if this option is not available, it is necessary that the buyer contacts us within 48 hours after the package has been delivered sending the following pictures:
- A picture of the defective contents.
- A picture of the outer and inner packaging.
- A picture of the box where you can clearly see all the information on the label.
Therefore, it is essential to keep the original packaging of the product received, including the label.
Please note that advertisements in which we cannot see the real state of the product (internet photos, third party photos,...) will be excluded from any claim.
In case you need to contact us, remember to have at hand the Wallapop shipping tracking code as we will ask you for it at the time of sending your request. You will be able to see it on the web or in the app, by accessing the transaction in progress from the "You" section, in the Purchases/Sales section.
If you are a seller and the package has been damaged during pickup or you have received a damaged return, please contact us from the button below within 48 hours of delivery or pickup so we can check it.
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