Please note: Wallapop Envíos is only available in Spain
If the product has been broken or damaged during transport, the buyer should contact us.
In order to review the issue, it is necessay to provide the following pictures within 48 hours of receiving the package:
- A picture of the damaged content.
- A picture of the packaging.
- A picture of the box where we can cleary see the shipment code.
Remember that it is essential to keep the original packaging of the product received, including the label because without it we can not make the complaint.
Have more questions?